Out-of-court settlement of disputes
The following out-of-court possibilities exist for the settlement of possible disputes:
Users and participants can contact BWWB GmbH with a complaint at any time by E-mail to firstname.lastname@example.org
For possible disputes arising from the application of the provisions of the German Civil Code (BGB) concerning distance contracts for financial services there is the possibility of lodging a written complaint at any time with the conciliation office of the Deutsche Bundesbank, Postfach 11 12 36, 60047 Frankfurt am Main.
In the event of possible disputes regarding other provisions in connection with contracts which include banking transactions in accordance with Section 1 (1) sentence 2 KWG or financial services in accordance with Section 1 (1a) sentence 2 KWG, there is the possibility to contact the arbitration board of BaFin, Department ZR 3, Graurheindorfer Str. 108, 53117 Bonn, fax: 0228 41 08 15 50, E-Mail: email@example.com or by means of form under www.bafin.de, to complain.
The European Commission provides a platform for online dispute resolution, which can be found at ec.europa.eu/consumers/odr. BWWB GmbH does not participate in dispute resolution procedures at a consumer arbitration board.